Vacancy: Customer Service Specialist

Are you someone who excels in accuracy and enjoys taking responsibility? Look no further!

As a Customer Service Specialist, you play a key role within our organization. You are responsible for the quality and reliability of all administrative processes that support our operational activities on site.

Tasks and Responsibilities:

• You are responsible for the complete administrative follow-up of the operational activities on site. This includes, among other things, nominations, operational files, invoicing input, complaint registration and follow-up, all managed through the terminal management system.
• Together with your team, you organize and optimize the scheduling of ships, trains, and trucks.
• You serve as the primary point of contact for our customers and maintain daily communication.
• You ensure the correct processing of (customs) documents in the designated registers.
• You are responsible for the daily reporting of terminal activities and inventory monitoring via the terminal management system.
• You provide timely and accurate data for customer invoicing and thereby support the accounting department.

Your Profile:

• You hold a bachelor’s degree or have equivalent experience.
• You have at least 3 years of experience in an administrative role.
• You switch effortlessly between teamwork and working independently, depending on the situation.
• You communicate clearly, professionally, and purposefully, both internally and with customers.
• You work in a structured and meticulous manner, with attention to detail and quality.
• You are proactive, solution-oriented, and focused on achieving results.
• You have strong planning and organizational skills and maintain an overview even during busy periods.
• You have a critical eye and actively contribute ideas for process improvements.
• You have a hands-on mentality and demonstrate ownership in everything you do.
• You are fluent in Dutch and English; French is an additional asset.
• Experience in the logistics sector with knowledge of customs and import documents is a strong plus.

Our Offer:

• A challenging position within a dynamic company, featuring a family-oriented and flat organizational culture where initiative, consultation, and team spirit are encouraged.
• A permanent employee contract with a competitive salary package and attractive extra-legal benefits (hospitalization insurance for you and your family, group insurance, meal vouchers).
• Opportunities for professional development and training.